Shipping policy

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays).
If we experience a high volume of orders, processing times may be slightly delayed. We will notify you via email if there is a significant delay.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Express Shipping: 1–2 business days
  • Standard Shipping: 2-3 business days

Delivery times are estimates and may vary due to factors outside our control, such as carrier delays or customs processing.

Shipping Locations

We currently ship to:

  • United Kingdom

If you do not see your location available at checkout, please contact us before placing your order.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
Please allow up to 24 hours for tracking information to update.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in the product or shipping cost.

Lost or Damaged Packages

We are not responsible for packages that are lost, delayed, or damaged by the shipping carrier.
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage so we can assist you.

Incorrect Shipping Information

Please ensure all shipping details are correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
If you notice an error, contact us immediately — changes may not be possible once the order has shipped.

Contact Us

If you have any questions about shipping, please contact us at:
oanclo.uk@gmail.com